In Spain all orders are shipped via Correos Express. Delivered at your door in 24h
In the rest of countires all orders are shipped via DHL Express.
Europe: delivered at your door in 24h
United States: deliverd at your door in 24-48h
Rest of the world: deliverd at your door in 48-72h
SPAIN: Free shipping.
EUROPE: Free shipping on orders over 120€ / For orders below 120€ shipping cost is 10€
UNITED STATES AND CANADA: Free shipping on orders over 135€ / For orders below 135€ shipping cost is 15€
REST OF THE WORLD: Free shipping on orders over 160€ / For orders below 160€ shipping cost is 20€
Please note that orders shipped to some countries may can have an additional custom clearance cost that must be paid at delivery.
We ship to the following countries.
EUROPE: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,Lithuania, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and the UK.
AMERICA: United States and Canada.
ASIA: Georgia, United Arab Emirates, South Corea, Hong-Kong, Japan, Kuwait, Malasia, Qatar, Singapore, Indonesia, Thailand, Taiwan, Turkey, Iran, Saudi Arabia, India, Israel
AUSTRALIA and OCEANIA: Australia and New Zealand.
Delivery takes 1-4 working days (depending your country) after the shipping confirmation has been sent.
If you have any question about your order, contact our customer care: firstname.lastname@example.org
A tracking link will be sent to you by e.mail once the order leaves our warehouse. If you have any problem tracking your order, please email us: email@example.com
During 90 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resalable condition. Online Store cannot accept returns where labels have been removed or products opened.
In the case of a product broken during transportation, please send a photo proof to firstname.lastname@example.org
. For returns please follow the procedure as detailed below.
Refunds for returned items will be made within two weeks of the return of the product to the original purchaser’s credit card or Paypal account.
Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 90-day period following delivery.
If you are unsatisfied with your purchase, OLIVER & CO. offers free returns. Please follow the procedure below:
1. E.mail us to email@example.com
and include your order number, reason for the return and pictures of the product. Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
2. You will then receive a prepaid return label which you can use at a DHL depot or through a scheduled DHL pick-up of your package. If you would like to return your product in another way OLIVER & CO. do not offer compensation for the return fee.
3. Package your return item in OLIVER & CO. originial primary packaging or in a well-padded envelope or box to prevent damage in transit.
4. You will receive an email confirmation once return is processed.
It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact us.
Returns can be mailed to:
OLIVER & CO.
ATTN. OLIVER VALVERDE
Santa Brígida 8. 3º int dcha
Contact phone: +34 642 325 518