DELIVERY FEES



spain


Free shipping on all orders.
orders for delivery in Spain will be shipped by UPS


europe


Free shipping on all orders over 90 €
orders for delivery in europe will be shipped by UPS STANDARD
-> delivery fee for orders below 90 € = 9,90 €


united states

Free shipping on all orders over 90 €
orders for delivery in the united states will be shipped by UPS EXPRESS
-> delivery fee for orders below 90 € = 17,90 €


rest of the world

Free shipping on all orders over 90 €
orders for delivery in the rest of the world will be shipped by UPS EXPRESS
-> delivery fee for orders below 90 € = 25,90 




delivery time

Once payment has been accepted and confirmed, orders will be packed and shipped within the next 3 working days.



important: customs

please note that orders shipped to some countries may can have an additional custom clearance cost that must be paid at delivery.




DELIVERY ZONES

www.oliverandcoperfumes.com does not ship to all countries. We ship only to the countries that are listed in the drop-down menu during the registration process.



DELIVERY TIMES

Orders are shipped 1-2 working days following the day the order was placed. Delivery takes 2-10 working days (depending  your country) after the shipping confirmation has been sent. If you have any question about your order, contact our customer care orders@oliverandcoperfumes.com 


ORDER TRACKING

If you have any question about tracking your order, contact us by clicking this e.mail link: orders@oliverandcoperfumes.com.



RETURNS


During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened.

In the case of a product broken during transportation, please send a photo proof to orders@oliverandcoperfumes.com. For returns please follow the procedure as detailed below.

Refunds for returned items will be made within two weeks of the return of the product to the original purchaser’s credit card or Paypal account.

Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.

All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.



WWW.OLIVERANDCOPERFUMES.COM RETURN PROCEDURE


If you are unsatisfied with your purchase, WWW.OLIVERANDCOPERFUMES.COM offers free returns. Please follow the procedure below:

1. E.mail us to orders@oliverandcoperfumes.com and include your order number, reason for the return and pictures of the product. Please also include your name, e-mail address and phone number so that we can contact you, if necessary.

2. You will then receive a prepaid return label which you can use at a UPS depot or through a scheduled UPS pick-up of your package. If you would like to return your product in another way WWW.OLIVERANDCOPERFUMES.com. do not offer compensation for the return fee.

3. Package your return item in OLIVER & CO. - PERFUMES packaging or in a well-padded envelope or box to prevent damage in transit.

4. You will receive an email confirmation once return is processed.


It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact us.


Returns can be mailed to:


OLIVER & CO. - PERFUMES
 (Online store returns)
ATTN. OLIVER VALVERDE
Santa Brigida 8. 3º INT DCHA
28004 Madrid
SPAIN
contact phone: +34 647052941

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